Standard
- Transit: 3–6 business days
- Cost: $7.95 (Free at $150+)
- Carrier: USPS or UPS SurePost
Shipping Information
Fast, trackable, and secure delivery. Free U.S. shipping on orders $150+.
Processing Time
Most orders ship within 1–2 business days. Cutoff: 12 PM EST.
Real-Time Tracking
Tracking emailed as soon as your label is created.
Worldwide Shipping
We ship to over 40 countries with reliable carriers.
Signature Protection
Signature required on select high-value and limited items.
U.S. Shipping Options
Carrier selection may vary by destination and service level (USPS, UPS, FedEx, DHL eCommerce).
Expedited
- Transit: 2–3 business days
- Cost: $14.95 flat
- Carrier: UPS/FedEx
Express
- Transit: 1–2 business days
- Cost: $24.95 flat
- Carrier: UPS/FedEx
Overnight
- Transit: 1 business day
- Cost: Calculated at checkout
- Carrier: UPS/FedEx
Notes: Transit times exclude weekends and holidays. Rural areas may require extra time. PO Box addresses ship via USPS; expedited/overnight may be unavailable to PO Boxes.
International Shipping
Canada
- Transit: 4–8 business days
- Cost: $14.95–$19.95
- Free shipping at $250+
UK & EU
- Transit: 5–10 business days
- Cost: $19.95–$29.95
- Duties/Taxes: Collected by carrier (DDU)
Asia-Pacific
- Transit: 6–12 business days
- Cost: $24.95–$39.95
- Carriers: DHL Express, Postal partners
Rest of World
- Transit: 7–14 business days
- Cost: Displayed at checkout
- Some regions limited to tracked postal service
Duties, VAT & Import Fees: Unless stated otherwise at checkout, international orders ship DDU (Delivered Duty Unpaid). Local authorities or carriers may collect taxes and duties on delivery. These charges are the recipient’s responsibility.
Address Requirements: Please enter full legal names and accurate postal codes to avoid customs delays.
How Shipping Works
1
Order Verification
Orders are security-checked and queued for packing. Some high-value items may require manual review.
2
Packing & Handoff
We pack using recycled materials and hand off to the carrier. Tracking activates within 24 hours.
3
In-Transit Updates
Receive email updates at key milestones. Delivery windows may adjust during peak periods or weather events.
Additional Shipping Policies
Order Cutoff & Processing
Orders placed by 12 PM EST typically ship the same or next business day. Orders placed after the cutoff or on weekends/holidays ship the following business day.
Address Changes
Contact support within 60 minutes of placing your order for edits. For shipped orders, we can request a carrier intercept where available (fees may apply).
PO Boxes & APO/FPO
We ship to PO Boxes and APO/FPO via USPS services. Expedited and Overnight options may be limited.
Signature Requirements
Signature may be required for orders $500+ or limited items. If you need to waive signature, contact support before shipment (waiver shifts liability).
Split Shipments
When an order contains a preorder or an item shipping from a different facility, we may split the shipment at no additional cost for Standard service. Expedited split options may incur a fee.
Preorders & Archive Items
Preorders ship by the stated release window. Archive items may require an extra day for re-verification before dispatch.
Lost, Delayed, or Damaged
If your package shows no movement for 7 business days past ETA, contact us. Claims for loss or damage must be filed within 14 days of the last scan/delivery notice. Keep all packaging for inspection.
Refused/Unclaimed Packages
Refused or undeliverable parcels that return to us may incur return shipping and a restocking fee. We’ll contact you on receipt.
Returns & Return Shipping
Eligible returns must follow our Refund & Returns Policy. Domestic return labels are available; $8.95 may be deducted from the refund unless the return is due to our error. International returns are customer-paid.
Shipping FAQs
When will my order ship?
Orders placed by 12 PM EST usually ship within 1–2 business days. You’ll receive a tracking number as soon as the label is created.
Do you offer free shipping?
Yes. U.S. orders $150+ ship free via Standard service. International free shipping begins at $250+ to select regions.
Can I change my shipping address after ordering?
Contact support within 60 minutes of placing the order. After dispatch, we can request a carrier intercept where supported (fees may apply).
Are duties and VAT included for international orders?
Unless indicated at checkout, international orders are shipped DDU. Local authorities or the carrier may collect taxes/duties on delivery.
My tracking hasn’t updated. What should I do?
Tracking often updates within 24–48 hours. If there is no movement 7 business days after the estimated delivery date, contact us for assistance.
Questions about shipping?
We’re here to help. Reach out and we’ll get back typically within one business day.
Support Hours: Mon–Fri 9:00 AM–6:00 PM EST